Terms and Conditions

2.1 Use of the Platform is free of charge for Customers.

2.2 The Customer can search for available bicycles via the Platform and make bookings with Rental Partners.

2.3 The Operator reserves the right to restrict or terminate access to the Platform at any time without prior notice, particularly in case of misuse or violation of these Terms and Conditions.

3.1 By clicking the booking button, the Customer submits a binding booking request to the respective Rental Partner.

3.2 The rental agreement is concluded when the Rental Partner confirms the booking. The Customer will receive a booking confirmation by email.

3.3 The specific rental conditions (prices, rental period, cancellation conditions, deposit, insurance, etc.) are determined by the respective Rental Partner and communicated during the booking process.

4.1 All prices stated on the Platform are set by the Rental Partners and include statutory VAT.

4.2 Payment is made directly to the Rental Partner according to their payment terms. The Operator does not process payments.

4.3 The Operator receives a commission from Rental Partners for successfully mediated bookings. This does not affect the rental price for the Customer.

5.1 For rental agreements concluded via the Platform, the statutory right of withdrawal applies in accordance with § 312g para. 2 sentence 1 no. 9 BGB (German Civil Code). The right of withdrawal expires if the Rental Partner has fully performed the service with the Customer's express consent before the end of the withdrawal period.

5.2 Specific cancellation conditions of the Rental Partner apply and will be communicated during the booking process.

6.1 As a pure intermediary, the Operator merely provides the Platform and is not liable for the performance of the rental agreement. Sole responsibility and liability for the proper provision of the rental service, and for any claims arising from or in connection with the rental relationship, rests with the respective Rental Partner. The Rental Partner is in particular solely responsible for the roadworthiness, the condition, and the handover of the bicycles.

6.2 Any liability of the Operator for the intermediary and platform service is excluded to the extent permitted by law. The Operator is liable for its own services only in cases of intent and gross negligence. In cases of simple negligence, the Operator is liable solely for the breach of an essential contractual obligation (cardinal obligation) and only up to the foreseeable damage typical for this type of contract.

6.3 The limitations of liability under section 6.2 do not apply to damages resulting from injury to life, body, or health, to damages caused by fraudulent intent, or to claims under the German Product Liability Act (Produkthaftungsgesetz).

6.4 Beyond the provisions above, the Operator assumes no liability in particular for:

• The quality, safety, or condition of the rented bicycles
• Damages occurring during bicycle use
• Accidents, injuries, or health issues during bicycle use
• Loss or theft of rented bicycles or personal belongings
• Compliance with traffic regulations by Customers
• Accuracy and completeness of information provided by Rental Partners

7.1 The Customer is obligated to:

• Provide accurate and complete information during the booking process
• Comply with the rental conditions of the respective Rental Partner
• Handle the rented bicycle with care
• Comply with applicable traffic regulations
• Report damages or defects to the Rental Partner immediately
• Use appropriate safety equipment (helmet, lights, etc.)

8.1 The collection, processing, and use of personal data is governed by our Privacy Policy, which can be found at: Privacy Policy

9.1 The Operator reserves the right to modify these Terms and Conditions at any time. Changes will be communicated to Customers via the Platform or by email.

9.2 Continued use of the Platform after changes have been announced constitutes acceptance of the modified Terms and Conditions.

10.1 Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.

11.1 These Terms and Conditions and all legal relationships between the Operator and the Customer are governed exclusively by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

11.2 If the Customer is a merchant, legal entity under public law, or special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contractual relationship is Berlin, Germany.

11.3 For consumers, the statutory provisions regarding jurisdiction apply.

For questions regarding these Terms and Conditions, please contact:

Tim Dethlefsen & Tyll Liu-Albinger
Email: hi@rideoutclub.com